Error Codes & Troubleshooting

If your TITAN or Venus G2 shows an error code on the display, the steps below will help you resolve most issues on your own.

First, try a restart
Press and hold the knob to power off the device, wait a few seconds, then restart. Most temporary faults can be cleared by restarting the system. If the code remains, follow the steps for your error below.

ERROR 1 | Battery abnormal

  1. Power off the device, remove the battery, then reinsert it. Make sure the battery is installed with the VIVANT logo facing up and the contacts facing inward, and that it clicks firmly into place.
  2. Charge the battery using the charging dock; wait until the indicator turns from red to green before trying again. A low charge can also trigger this error.
  3. Wipe the battery contacts and the unit contacts with a dry, soft cloth, and check for dirt, oxidation, or moisture.
  4. Switch to powering the device via the power adapter. If it works normally, the issue may be battery-related.
  5. Use only genuine VIVANT batteries and approved charging accessories.

ERROR 2 | Infrared sensor (IR sensor) abnormal

  1. Make sure the base of the decanter is flat and sits fully flush against the cooling plate.
  2. Wipe the cooling plate and the sensor area with a dry, soft cloth to remove water droplets, condensation, or other residue.
  3. Avoid direct strong light on the sensor, and use the device within the recommended ambient temperature range of 8°C–20°C.
  4. Restart the device and try again.

ERROR 3 | Fan abnormal

  1. Make sure there is sufficient space around the device for heat dissipation, and that the side vents are not blocked.
  2. Clear any dust or debris near the side vents.
  3. Place the device on a stable, well-ventilated surface, away from high-temperature environments.
  4. Restart the device and try again.

Still not resolved?

If the issue remains after these checks, please contact VIVANT support and include the error code shown on your display, so we can assist you more quickly.

 

Contact Us：https://vivantwine.com.tw/en/pages/contact-us
Email：info@vivantwine.com.tw

2025 VIVANT Brand Video

VIVANT Founder - Daniel Fu

With over three decades of expertise in electrical engineering and semiconductor equipment, our founder, Daniel, and co-founder, Vincent, shared a common frustration. Despite dining at some of the world’s finest restaurants, they frequently found that wines were not being served at their optimal potential.

This experience inspired them to seek a solution that would allow wine enthusiasts to truly honor and appreciate the grape, the terroir, and the craftsmanship behind winemaking. Thus, VIVANT was born—dedicated to delivering the perfect wine experience every time.

Meet Daniel Fu: The Vision Behind VIVANT’s Wine Technology Innovation Interview Video
Titan_iF_Award_2024

Our Design

VIVANT collaborates with internationally renowned designers who excel at blending modern aesthetics with practical functionality. The products feature a sleek and elegant design, while also addressing the needs of hotels, restaurants, and everyday consumers. In 2024, we were honored with the iF Design Award, further strengthening our commitment to balancing beauty and usability, enhancing the wine-tasting experience with more enjoyment.

Our Technology

We leverage cutting-edge technology to deliver the perfect wine experience. Our products are built with advanced semiconductor microchips and dual cooling technology, ensuring precise temperature control for every bottle. Powered by long-lasting, safety-certified batteries, our devices are designed for reliability and performance in both home and professional settings. Each product undergoes a strict in-house quality control process, guaranteeing that every VIVANT product meets the highest standards of excellence and safety.

Our VIVANT Passionate

At VIVANT, our team shares an unwavering passion for wine. From the art of winemaking to curating the perfect serving experience, this love inspires us to design innovative accessories that elevate every sip.

With precision temperature control, our products ensure that wine is always enjoyed at its peak. We believe the best partnerships are built on shared enthusiasm, and we’re always eager to connect with fellow wine lovers who share our vision of celebrating wine to its fullest.